Investment Cancellation Flow #

Investors may wish to cancel their investment and retrieve their funds. The cancellation process can vary depending on the current stage of the investment and the payment method used.

Additional Materials #

Investment Status Transitions Map
Funds Movement Map

General information #

• Investors can cancel their investment after completing the investment process, changing the investment status to CANCELED AFTER INVESTMENT BY INVESTOR. This cancellation requires manager approval.
  • If approved, the investment status changes to CANCELED BY MANAGER, and the trade at North Capital is automatically canceled.
  • If declined, the investment reverts to a Confirmed/Legally Confirmed status.
• Investments can be canceled by the manager directly without a previos request via the administration panel by changing its status to CANCELED BY MANAGER and canceling the associated trade at North Capital automatically.
• Investments that are canceled without manager confirmation are not considered canceled, and shares are still allocated.
• Only investments in the “Canceled by Manager” status are recognized as canceled.
• Investors can request investment cancellation and refund in their user area within the portfolio section.
• Once an offer is 100% subscribed or legally closed/successfully closed, investors cannot cancel their investment.
• The initiation process for refunds may vary based on the funding method used for the investment.